Delivery Policy
Play Haus Designs – Delivery and Returns Policy
Order Confirmation
As soon as you order one of our products, we will pre-authorise your card, however, your card will not be charged. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once confirmed, we will process your order and your order will be dispatched straight away. If there is any delay, such as an item has a backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and we will charge your card.
BERG
Typically it will take 5 working days to deliver BERG products. However, this may take longer due to Brexit.
Telstar & Vuly
Typically it will take 48 hours to deliver Telstar & Vuly products on all orders before 2pm.
JumpKing
Typically it will take 48-72 hours to deliver JumpKing products on all orders before 2pm.
Blue Rabbit
Typically it takes 10 days for Blue Rabbit Climbing Frames to be delivered however this may take up to 14 days as all climbing frames are built to order.
Please note: This could take up to 6-8 weeks during Spring & Summer.
Our Blue Rabbit Climbing Frames are not designed for Residential use only. Please check with us if you are using it for commercial use.
Storm Buggies
Delivery times and the delivery method will depend upon the item ordered and the stock status of the items purchased. Delivery times / dates are not guaranteed and please note that Storm Buggies will not be liable for any financial loss or liability (whether direct or consequential) as a result of delayed deliveries or order processing.
IMPORTANT – PLEASE NOTE FOR ALL STORM ORDERS:
- Someone over the age of 18 must be available to accept the delivery between 08:00 – 18:00 (hours may vary by courier and during peak times) on the day specified above as there is ONLY ONE delivery attempt included in the price. You will be charged for any further delivery attempts(this charge is imposed on us by the delivery company).
- Unlike with courier deliveries, you are not able to change the delivery date. If any change is made to the delivery date, you will be charged a full re-delivery charge.
On delivery please check the goods for any damage before signing. If the item is damaged, refuse to accept the item and point out to the delivery team why. If the goods are contained within a box or packaging, please open the box and check all the contents for condition before signing. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and liability.
Mensa-Heating
Typically it will take 48 hours for Mensa-Heating Products to be delivered.
Tansun
Typically it will take 24-48 hours for Tansun products to be delivered.
Bromic
Typically it will take 48-72 hours for Bromic products to be delivered.
Burda
Typically it will take 48-72 hours for Burda products to be delivered.
Eco-Smart
Typically it takes 3-5 working days for Eco-smart products to be delivered. However, please contact us on availability as some products are made to order.
Kratki
Typically it will take 2-3 weeks for Kratki products to be delivered as we order directly from the manufacturer, who is based in Poland.
BeBop
Typically it will take 3-5 days for BeBop products to be delivered.
PLEASE NOTE: At the moment, we do not deliver to Northern Ireland, Aberdeen, Inverness, Isle of Man, Isle of Wight and The Shetland Islands.
If you have any questions regarding the shipment / tracking of your delivery, please email [email protected] and one of our friendly staff will be happy to assist you.
Damages
We ask you inspect all items at the point of delivery. We advise you not to accept the delivery of any damaged items. If you discover that your product is damaged, please send clear photos of the damage to [email protected] so that we can open an insurance claim on your behalf. Please be aware that you will have 3 days to make us aware of the damaged product, otherwise your claim may not be valid.
Cancellations & Refunds
We offer a 30-day refund policy. Any orders that are cancelled after 48 hours after placing the order, may be subjected to additional fees. If the order has been dispatched, the buyer will be responsible for any cost associated with returning the item. If the item is returned damaged, the customer will not be eligible for a refund. Product(s) must be returned in it’s original packaging. Any refund can only be issued to the same payment method that was used when placing the order.
Please Note: If the customer wants to return the product due to the fact they no longer need / want it, they will be subjected to a 5% re-stocking fee.
Trampoline Refunds:
If the Trampoline has been assembled, the customer will not be eligible for a refund.